Service Charter of the Ministry

SERVICE STANDARDS

The following are the service standards of the Ministry of Finance, Economic Planning and Development;

SERVICE STANDARDS

Services Rendered

 Client Requirements

User Charges (K)

Time lines

·         Reception service

·          Switchboard

 

Cooperation from clients

 Free

 5 minutes

 Ringing not more than 5 times

Provision of public relations services

Appointment, letter, call, questionnaire

 Free

 

Provision of feedback to clients(correspondence)

Relevant documents

 Free

5 to 10 working days

Provision of technical and policy advice on;

·         Long and medium term national development  strategies

·         Monitoring and Evaluation

·         National Budget

·         Public enterprises’ financial compliance

·         Internal audit

·         Best practices on donor financing

·         Population

·         Financial sector

·         Pension

·         Public Sector Investment

·         National Social Support Programmes

·         Financial Management

 

Appointment, letter, call

  Free

2 hours to 5 working days

Provision of information and data on;

·         Government Finance Statistics

·         Budget and Expenditure

·         Fiscal framework

·         Macroeconomic and social data                                                                         

·         National Development Strategy /Reviews

·         Risk management and internal controls

·         Public Expenditure Reviews

·         National  annual food security forecast

·         Monitoring and Evaluation

·         Public Sector Investment

 

 

Formal letter, email, phone call

 Free

1 working day

Response to client and service providers on;

·         Payments

·         Complaints

 All valid documents

 Free

 5 working days

Provision of Financial Services

·          Payment of salaries

 

·          Payment of Pensions

 

·         Payment of gratuities

 

·         Opening of Bank Accounts for MDAs

·         Processing payments for MDAs

·         Submission of Financial Statements

·         Resolution of IFMIS problems

 

All relevant documents

All relevant documents

All relevant documents

 None

 

 

 Free

 Free

 Free

 Free

 Free

 Free

 

 

 27th of every month

 14th of every month

 6 months

 3 days

 3 days

 31st October every financial year

5 working days

Provision of budget ceilings to MDAs

 None

 Free

 End of February

Provision of funding to MDAs

  • Pensions
  • ORT
  • Personal Emoluments
  • Development part 2

Cash flows

 Free

 

 10th of every month

 15th  of every month

 15th  of every month

 15th of every month

Processing of virement warrants

 Virement application

 Free

 10 working days

Project appraisal

 Project proposal

 Free

 20 working days

Processing of donor funds withdrawal applications from MDAs

Application forms

Free

5 working days

Process payments instruction for external loans

Bills

Free

5 working days before due date

Provision of the Economic and Fiscal Policy Statement

 

None

Free

1st April

 

Provision of  budget documents

·         Budget statement

·         Economic report

·         Financial statement

·         Output Based/Programme Based

·         Detailed budget

 

None

 

Free

Free

Free

Free

Free

 

 

May

May

May

May

May

Processing of concessions

Application letter

Free

5 working days

Provision of notification of arrival for technical assistants

Application letter

Free

2 working days

Processing of applications for work permits

Application letter

Free

2 working days

 

 

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