Service Charter of the Ministry
SERVICE STANDARDS
The following are the service standards of the Ministry of Finance, Economic Planning and Development;
|
SERVICE STANDARDS |
|||
|
Services Rendered |
Client Requirements |
User Charges (K) |
Time lines |
|
· Reception service · Switchboard
|
Cooperation from clients |
Free |
5 minutes Ringing not more than 5 times |
|
Provision of public relations services |
Appointment, letter, call, questionnaire |
Free |
|
|
Provision of feedback to clients(correspondence) |
Relevant documents |
Free |
5 to 10 working days |
|
Provision of technical and policy advice on; · Long and medium term national development strategies · Monitoring and Evaluation · National Budget · Public enterprises’ financial compliance · Internal audit · Best practices on donor financing · Population · Financial sector · Pension · Public Sector Investment · National Social Support Programmes · Financial Management
|
Appointment, letter, call |
Free |
2 hours to 5 working days |
|
Provision of information and data on; · Government Finance Statistics · Budget and Expenditure · Fiscal framework · Macroeconomic and social data · National Development Strategy /Reviews · Risk management and internal controls · Public Expenditure Reviews · National annual food security forecast · Monitoring and Evaluation · Public Sector Investment
|
Formal letter, email, phone call |
Free |
1 working day |
|
Response to client and service providers on; · Payments · Complaints |
All valid documents |
Free |
5 working days |
|
Provision of Financial Services · Payment of salaries
· Payment of Pensions
· Payment of gratuities
· Opening of Bank Accounts for MDAs · Processing payments for MDAs · Submission of Financial Statements · Resolution of IFMIS problems |
All relevant documents All relevant documents All relevant documents None
|
Free Free Free Free Free Free
|
27th of every month 14th of every month 6 months 3 days 3 days 31st October every financial year 5 working days |
|
Provision of budget ceilings to MDAs |
None |
Free |
End of February |
|
Provision of funding to MDAs
|
Cash flows |
Free |
10th of every month 15th of every month 15th of every month 15th of every month |
|
Processing of virement warrants |
Virement application |
Free |
10 working days |
|
Project appraisal |
Project proposal |
Free |
20 working days |
|
Processing of donor funds withdrawal applications from MDAs |
Application forms |
Free |
5 working days |
|
Process payments instruction for external loans |
Bills |
Free |
5 working days before due date |
|
Provision of the Economic and Fiscal Policy Statement
|
None |
Free |
1st April
|
|
Provision of budget documents · Budget statement · Economic report · Financial statement · Output Based/Programme Based · Detailed budget
|
None |
Free Free Free Free Free
|
May May May May May |
|
Processing of concessions |
Application letter |
Free |
5 working days |
|
Provision of notification of arrival for technical assistants |
Application letter |
Free |
2 working days |
|
Processing of applications for work permits |
Application letter |
Free |
2 working days |